Shipping Times:
- Processing Time: Orders will be processed within 3-5 business days after payment is received and verified.
- Shipping Time: Our orders are custom-made and will take 35-45 business days to ship. Please note that this time frame excludes weekends and holidays.
Shipping Carrier:
We ship all orders via USPS to ensure timely and reliable delivery.
Shipping Costs:
Shipping costs vary based on the destination and weight of the package. You can view the shipping costs for your order during the checkout process.
Order Insurance and Signature Requirement:
- Orders Over $300: For your peace of mind, all orders over $300 are fully insured during transit. These orders will also require a signature upon arrival to ensure that your package reaches you securely.
Tracking Your Order:
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your shipment through the USPS website.
Shipping Delays:
While we strive to deliver your order within the estimated time frame, shipping times may be affected by factors beyond our control, such as customs delays, weather conditions, or carrier issues. We appreciate your patience and understanding in such cases.
Address Disclaimer:
Once a package has been shipped and a tracking number has been provided,the address cannot be changed.
Returns
NO RETURNS,EXCHANGES OR REFUNDS WILL BE ACCEPTED OR ISSUED AFTER 30 DAYS.
PLEASE NOTE:Shoes with security tags cannot be refunded,exchanged or returned if security tags are removed,damaged or tampered with or signs of shoes been worn,altered or damaged.
PLEASE NOTE:All RETURNS MUST INCLUDE ALL BOX CONTENTS/ACCESSORIES TO BE ELIGIBLE FOR A FULL REFUND.
ANY RETURNS THAT DO NOT INCLUDE ALL BOX CONTENTS/ACCESSORIES ARE SUBJECT TO A 30% RESTOCKING CHARGE.All RETURNS MUST BE PAID BY THE CUSTOMER.
FREE SHOES
All orders of your free pair of shoes will be shipped after 30 days of received purchased pair.
Contact Us:
If you have any questions about your order or our shipping policy, please feel free to email us at [email protected] We’re here to help!